Privacy Policy

At Altarbyte, we are committed to protecting your privacy and ensuring you have a positive experience on our website and with our EV charging services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our charging services, or interact with our mobile applications.

1. Information We Collect

We may collect information about you in a variety of ways. The information we may collect on the site and through our services includes:

• Personal identification information: Name, email address, phone number, billing address, and payment information when you register for services or make purchases.
• Vehicle information: Vehicle make, model, battery capacity, and charging preferences when you use our EV charging services.
• Usage data and analytics: Charging session data, energy consumption patterns, location data, and service usage statistics.
• Device and browser information: IP address, browser type, operating system, device identifiers, and mobile network information.
• Location information: Precise or approximate location data when you use our mobile app or charging station finder features.
• Communication records: Emails, support tickets, phone calls, and chat interactions with our customer service team.

2. How We Use Your Information

Altarbyte collects and uses your personal information for the following purposes:

• Service delivery: To provide EV charging services, process payments, and manage charging sessions.
• Account management: To create and manage your account, process transactions, and provide customer support.
• Personalization: To personalize your experience, recommend charging locations, and optimize charging schedules.
• Communications: To send service updates, billing notifications, promotional offers, and important safety alerts.
• Analytics and improvement: To analyze usage patterns, improve our services, and develop new features.
• Security: To protect against fraud, unauthorized access, and ensure the safety of our charging infrastructure.
• Legal compliance: To comply with applicable laws, regulations, and legal processes.

3. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy. We may share your information with:

• Service providers: Third-party vendors who assist us in operating our website, processing payments, and delivering services.
• Business partners: Trusted partners who help us provide charging services, subject to confidentiality agreements.
• Legal authorities: When required by law or to protect our rights, property, or safety, or that of others.
• Business transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of the business.

4. Data Security

We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems. We use encryption, secure socket layer technology, and regular security audits to protect your data.

5. Your Rights and Choices

You have certain rights regarding your personal information, including the right to access, correct, delete, or restrict processing of your data. You can update your account information at any time through your account settings. To exercise these rights or for privacy-related inquiries, please contact us.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and personalize content. For detailed information about our cookie practices, please review our Cookie Policy.

7. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us immediately.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by posting the updated policy on our website with a revised effective date.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: privacy@altarbyte.com
Phone: +91 8125528822
Address: T-HUB Plot No 1/C, Sy No 83/1, Raidurgam, Knowledge City Rd, Panmaktha, Hyderabad, Telangana 500032